If you work in customer service in any way, then you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer effectively.
Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases, a customer's anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact.
In this course, we look at anger in a customer service situation and how to deal with it. I hope you find the course useful.
Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years' experience as a business improvement consultant. Ross is also a professional author of online training courses.
Ross lives in Scotland with his wife, daughter, and Cocker Spaniel.
