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Persuasion Science Masterclass

Image Description Andy Luttrell
20 lessons
|
1h 11m
|
96%

Influencing other people can be next to impossible if you don’t know how. Research in psychology, however, has developed a set of core principles that underlie people’s willingness to say “yes” to a request. In this course, you’ll learn these principles as well as how to apply them in everyday situations. Get ready to skyrocket your influence!

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5 Ways to Improve Question Skills

Image Description Dean Heffta
8 lessons
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43m
|
100%

Mistakes and frustration are often the results of assumptions and misunderstanding. To prevent these, one of the best skills we can hone in our ability to use questions effectively. Doing so is both science and art. This course will equip you with increased awareness of how to (and not to) use questions, and you'll get actionable tools you can put to work right away!

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Handling Difficult People

Image Description Chris Croft
9 lessons
|
35m
|
96%

This course is designed to help you handle all kinds of difficult people. You will learn how to identify the main types of people and how to deal with each of them so you are ready for anything. The objective is to understand what’s going on, remain calm, and get the outcome you want from any interaction you may have, however difficult the other person may be. Over nine audio lessons, you will gain skills in understanding and influencing different personality types, modifying your own scripts, handling aggression, fogging, using the best words in difficult situations, and dealing with...

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The Power of Deep Listening

Image Description Roger K. Allen
18 lessons
|
1h 41m
|
100%

The ability to listen is at the heart of every healthy relationship. The best and most trusted leaders, bosses, co-workers, spouses/partners, parents, helping professionals, friends, customer service reps, grocery clerks, etc. know how to listen. There are few more valuable gifts you can give the people life than your willingness and ability to listen deeply. By listening, you create a climate of respect and nonjudgment that allows others to express themselves fully. You make it safe for them to express not only surface opinions but also their deeper feelings and needs as well as inner...

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The Nature of Effective Communication

Image Description Dr. Dalton Kehoe
7 lessons
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45m
|
100%

We talk to people every day. Our behavior is mostly automatic, and most of the time, it works. When it doesn't, however, we are mystified, frustrated, or angered. These negative feelings are rarely focused on our selves but almost always on the other person. In this course, you will discover how talk really works so you can take responsibility for your words and talk in a way that allows the other to understand you even in the most difficult moments.

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Influencing and Negotiating

Image Description Ross Maynard
17 lessons
|
1h 29m
|
95%

To communicate effectively; to facilitate improving performance; and to negotiate positive outcomes with colleagues, customers, and suppliers we need to influence others. Influencing is something we do every day and is particularly important in our professional lives as we seek to ensure our work impacts the organization positively. Negotiation is another skill we use every day. In this course, we look at developing your influencing skills and combining them with negotiation skills to improve your effectiveness at work. "Influencing and Negotiating" will help you improve your ability to...

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Business Communication Skills

Image Description Ross Maynard
11 lessons
|
53m
|
94%

Poor communication and presentation of business information breed poor decisions. We may be masters of the spreadsheet and wizards with a project plan, but we are not always brilliant at communicating or presenting the results of our work. A good manager is someone who understands performance and can present information in a way that enables others to understand what the issues are and make correct decisions. A good manager can cut through the fog of numbers to make a clear point and assist others in making effective decisions. A good manager is an effective communicator as well as a...

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Negotiation Skills

Image Description Chris Croft
10 lessons
|
40m
|
92%

In this negotiation course, you will learn simple but effective techniques that can save you money both at home and at work, buying or selling. Whether you’ve never negotiated before or you’ve been doing it for a while, this course will certainly give you some new practical tips to use straight away.

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Panel Discussion Masterclass

Image Description Angela Cheung and Treena Nairne
15 lessons
|
1h 18m
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100%

Everything you need to know to succeed at a panel discussion, whether you're a moderator or a panelist. This course is useful whether you're a beginner, or you've been doing it a while and need fresh ideas. We'll show how to prepare, what to do if you blank out or get nervous, frameworks for crafting memorable answers, and more. We'll give you the fundamentals you need—step-by-step—from setting up your first planning call to promoting your panel appearance on social media. Raise your profile and take part in more panel discussions, presentations, and networking events with this course.

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Interview Skills

Image Description Ross Maynard
11 lessons
|
1h 2m
|
100%

Interviews can be daunting. Many of us get stressed and anxious when thinking about an impending interview, and this can affect our preparation, as well as our poise on the day. Few of us like interviews, and we are not always great at presenting ourselves in an interview. This course is designed to help. It will help you prepare for that interview and present yourself and your skills, experience, and capabilities to your best advantage during the interview.

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