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Confident Conflict Management
Martin Probst
This course is designed to equip you with a deep understanding of what is really driving conflict and how to achieve positive outcomes when dealing with employees, colleagues, managers, or any other people you regularly interact with. Positive relationships and a safe environment are not only essential for your success, but equally important for your health and wellbeing. A range of conflicts can easily interrupt all of this. Here is the upside: this course will provide you with well-tested strategies you can learn to apply so that conflicts can be identified, dealt with, and resolved quickly.
Presentation Skills
Barry Brophy
In conversations, people use concrete language to communicate with stories, examples, analogies, demonstrations, interaction, images and videos. Coupled with this, they use their voice, eyes, hands, body and emotions to add emphasis and punch. In presentations, however, people tend to speak in the abstract, fill their slides with bullet points, go way over time and speak without emotion or tone. This course explains why presenters do this and how to put it right. It gives many tips on creating content that you can present as naturally and energetically as you would in a chat with a friend.