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How to MC Absolutely Any Event: Master of Ceremony Essentials
Timothy Hyde
Introducing speakers, thanking them, and making an opening speech are all tasks that people are often asked to do. Professional MC & Coach Timothy Hyde shares his insider secrets, tips, and techniques to help you do a brilliant job in the role. After this short course, you'll be far more confident and well prepared to take on the challenge. We also cover dealing with stage fright, available resources and outline the role of the Wedding MC.
Dealing with Angry or Rude Customers
Ross Maynard
If you work in customer service in any way, then you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer effectively. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases, a customer's anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course, we look at anger in a customer service situation...
Networking Success: A Quick Guide for People Who Hate Networking
Timothy Hyde
Does the thought of walking into a room full of strangers to Network terrify you? Networking is an essential skill for everyone to master, yet a large percentage of people never do it. They are either too terrified or don't realize its importance. In this practical, no-nonsense course, Timothy Hyde will guide you through the steps you need to successfully take part in any event. He's run over 100 Networking Events and shares the inside secrets with you. The planning, the strategies, the tactics, and what to do after the event.
Mastering Your Conversations
John Robin
Our lives are built around conversations. Our friendships, our acquaintances—all our relationships, including how we talk to strangers—revolve around our ability to master the way we talk with others. In this course, we will dive deep into just what makes for masterful communication. From authentic listening to the four main communication styles, and why being assertive is the gold star, each lesson will give you techniques you can put into practice. From everyday conversations to arguments and criticism, you'll not only be equipped to handle the nuances of many kinds of conversations but...
Cultural Intelligence
Ekaterina Matveeva
This course helps listeners increase their cultural sensitivity and awareness, enabling them to communicate in diverse environments and understand better people from different cultural and ethnic backgrounds and mitigate cross-cultural challenges.
How to Give a Great Speech
Paul Sloane
Do you ever have to give an important talk to an important audience? This short course will help you become a much better speaker. It is packed with tips and techniques that professional speakers use. These insights will help you prepare and deliver an impressive talk which your audience will love. You will overcome anxiety, feel better about speaking, and enjoy your success.
Humor: Science of How to Be Funny
David Urbansky
Mark Twain said, "Humor is mankind’s greatest blessing." It is true, we all like to laugh, but why we laugh, what we find funny, and what physical, mental, and social benefits come with humor are not fully understood. Recently, humor has been more and more in the spotlight of modern science, and this course will shed light on what we know about humor. This course will not only tell you scientific facts, but also provide an entire toolkit with proven techniques that you can employ to become funnier yourself!
Persuasion Science Masterclass
Andy Luttrell
Influencing other people can be next to impossible if you don’t know how. Research in psychology, however, has developed a set of core principles that underlie people’s willingness to say “yes” to a request. In this course, you’ll learn these principles as well as how to apply them in everyday situations. Get ready to skyrocket your influence!
The Power of Deep Listening
Roger K. Allen
The ability to listen is at the heart of every healthy relationship. The best and most trusted leaders, bosses, co-workers, spouses/partners, parents, helping professionals, friends, customer service reps, grocery clerks, etc. know how to listen. There are few more valuable gifts you can give the people life than your willingness and ability to listen deeply. By listening, you create a climate of respect and nonjudgment that allows others to express themselves fully. You make it safe for them to express not only surface opinions but also their deeper feelings and needs as well as inner...
Negotiation Skills
Chris Croft
In this negotiation course, you will learn simple but effective techniques that can save you money both at home and at work, buying or selling. Whether you’ve never negotiated before or you’ve been doing it for a while, this course will certainly give you some new practical tips to use straight away.