Career & Success Communication Skills

Dealing with Angry or Rude Customers

If you work in customer service in any way, then you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer effectively.

Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases, a customer's anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact.

In this course, we look at anger in a customer service situation and how to deal with it. I hope you find the course useful.

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Created by Ross Maynard
9 lessons
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Free for 7 days. Then $7.5/mo.
Cancel anytime.