This course is designed to help you handle all kinds of difficult people. You will learn how to identify the main types of people and how to deal with each of them so you are ready for anything. The objective is to understand what’s going on, remain calm, and get the outcome you want from any interaction you may have, however difficult the other person may be. Over nine audio lessons, you will gain skills in understanding and influencing different personality types, modifying your own scripts, handling aggression, fogging, using the best words in difficult situations, and dealing with psychological game players.
Chris has a degree from Cambridge University, started work as an engineer, moved into management, and then became a university lecturer. Since then, he has been training people for the last 20 years, his YouTube videos have had over a million views, and he has 18 video courses on lynda.com totaling over six million students.
He writes a regular blog at chriscroft.com, sends out free management tips to 20,000 subscribers, and posts regularly on Linkedin.
