All courses
Choose what you’d like to learn from hundreds of topics
Dealing with Angry or Rude Customers
Ross Maynard
If you work in customer service in any way, then you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer effectively. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases, a customer's anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course, we look at anger in a customer service situation...
Product Management Toolkit
Rich Headley
What separates decent product managers from the elite, special operators that always get the job done swiftly and effectively? It often comes down to the tools they bring on their mission to use during the ideation, discovery, design, prototyping, user testing, development, launch, and iteration phases of the product lifecycle. This course will teach you when and how to use the tools and techniques that will level up your product management game. If used right, they'll give you an unfair tactical advantage in the trenches with your engineers and confidence-inspiring strategic persuasiveness...
Presentation Skills
Barry Brophy
In conversations, people use concrete language to communicate with stories, examples, analogies, demonstrations, interaction, images and videos. Coupled with this, they use their voice, eyes, hands, body and emotions to add emphasis and punch. In presentations, however, people tend to speak in the abstract, fill their slides with bullet points, go way over time and speak without emotion or tone. This course explains why presenters do this and how to put it right. It gives many tips on creating content that you can present as naturally and energetically as you would in a chat with a friend.
Becoming a More Strategic Product Manager
Todd Birzer
Product management—done right—should span a healthy mix of the tactical and strategic. However, too many product managers get buried in the tactical and underinvest in the strategic. This course will help you, as a product manager, become more strategic. You’ll learn what work to say “yes” and “no” to and how to amplify your impact on your company and its long-term product portfolio.
How to Be Good at Stress
Dr. Kimberlee Bonura
Stress is bad for your health, right? In fact, stress is a lot like blood pressure: Too high is bad for your health, too low is bad for your health, and the only time you have none is when you’re dead. Research indicates that stress is actually related to having meaning and purpose in your life. In this course, you’ll spend ten days transforming your relationship with stress. Practical exercises will help you build resilience by purposefully challenging yourself through good stress, re-channel anxiety into excitement, and rest and recover effectively. Are you ready to be good at stress?
Negotiation Skills
Chris Croft
In this negotiation course, you will learn simple but effective techniques that can save you money both at home and at work, buying or selling. Whether you’ve never negotiated before or you’ve been doing it for a while, this course will certainly give you some new practical tips to use straight away.
Conquer Fear of Public Speaking
Dr. Paul Harrison
Do you dream of giving confident, inspiring speeches and presentations, but the thought of public speaking fills you with dread? Do you get butterflies, a dry throat, or forget what you want to say and fumble your way through your talks? There is a solution! In this course, you’ll learn how to understand and manage your nerves, and develop confidence and authority when speaking and presenting. Using professional techniques, you’ll harness the breathing, posture, and self-knowledge to overcome panic and give more powerful, confident speeches.
Panel Discussion Masterclass
Angela Cheung and Treena Nairne
Everything you need to know to succeed at a panel discussion, whether you're a moderator or a panelist. This course is useful whether you're a beginner, or you've been doing it a while and need fresh ideas. We'll show how to prepare, what to do if you blank out or get nervous, frameworks for crafting memorable answers, and more. We'll give you the fundamentals you need—step-by-step—from setting up your first planning call to promoting your panel appearance on social media. Raise your profile and take part in more panel discussions, presentations, and networking events with this course.